Serenity Pool & Spa
340 W. Reservoir Road
We are a family owned and operated business that not only offers the best products in the swimming pool industry but also takes pride in every area of our work. Just ask one of our many customers who are willing to show off their pool and speak to you. We want to help you with your swimming pool dreams and make it as easy on you as possible from allowing us to pull the permits, do all the electrical, to supplying the water and if needed installing your fencing. We are a quality one stop pool and spa dealer. Come and check out our showroom and see everything we have to offers from accessories, to chemical, to spas. Call us at 540-459-POOL (7665) today for a FREE YARD ANALYSIS
By Charlene F from Winchester , va
Posted Jul 29, 2011
I have been meaning to give a review on Serenity Pool & Spa after installing our pool last year, 2010, but just haven't sat down to do it. Then after coming across some bad reviews, that I just can't believe, I had to write my review about my experience with Tommy and Amanda Myrtle at Serenity Pool & Spa.
They are so professional but at the same time I felt like I have always known them. Amanda was the first person I meet. She was so informative and took her time to answer our questions. I was impressed by her knowledge of the products and construction of the swimming pool.
After signing with Serenity Pool & Spa I meet with Tommy. Prior to starting he went over layout of not only the pool but the pool equipment which I had not really thought about. I liked how he suggested to put the pool equipment out of site and away from the pool and patio area. Tommy was ALWAYS on site and no one from Serenity Pool & Spa asked for a draw sooner then it was stated in the pool contract. It was nice to walk outside and ask Tommy questions and even once I made a change with no hassles. When he left he always came up to us and would inform us on the progress and what was next. I even had his and Amanda's cell phone number.
The pool looks great and we have enjoyed it so much. There has been no major issues with the pool or pool equipment. The only thing that has happened was this year, almost a year later, our salt cell stopped working. I called the store and told them and the next thing I knew I got a call saying Tommy would be by tomorrow and take a look at it. Next day he arrived and informed me that the salt cell had stopped working. He took the cell and put some chlorine in my skimmer to get me through until he came back. About two weeks later he arrived with a new one and charge me nothing, not even labor.
I have never experienced anything bad with them. There was no hidden fees, which was one of my worries when I started looking into a pool, and everything went as they said it would. Our concrete decking was delayed a week but this was due to rain which is no fault of theirs.
We have enjoyed our experience with Serenity Pool & Spa and would recommend them to anyone.
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