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Eastline Pool and Spa Service

113 Shipp Lane
Newport, NC
28570
Get Directions

(252) 393-2905
 
We can assist you with estimates, installation, maintenance, repairs and sales.

Reviews

1 out of 5 stars
By CarolS from beaufort, NC
Posted May 15, 2017
 

I ordered a pool kit 2013 with the confirmation it was a salt water compatible system. After paying an additional fee for installation and following all guidelines given to us to just add pool salt, the pool system is a total loss after only 4 years. The entire pool has completely rusted out and the liner was damaged due to holes in the sides of the aluminum pool from rust. A neither “cove” nor moisture barrier was applied which could have possibly protected and prolonged the walls from rusting completely out.
I made several attempts to contact Leo Robles owner and operator of EAST LINE POOLS AND SPA, by phone and private messenger, without success. I decided to hire an outside source for evaluation of the pool, one in September of 2016 and two in 2017. Beginning in February, there were three different pool specialists came to my property and all three deemed the pool a total loss due to salt damage. The pool was not designed as a salt compatible pool. I feel as if I have been taken to the cleaners and he’s not responding to me because he knows it.
I decided it was time for photos and further action. I once again attempted to contact East line Pools and Spa for help with warranty issues with no luck. I decided to forwarded photos to Leo to which he finally responded with an apology. Insisted I put chlorine in the pool and damaged the liner or the salt was allowed to sit on the bottom of the liner which bleached it out. Which were totally incorrect assumptions? I only added the required pool salt according to the meter gages and the products only specified for pools. The filter and pump system ran all year to continue to keep the pool clear and free of debris of any kind. Nothing was allowed to sit on the bottom. The pool was properly maintained and cleaned all year long.
After finally getting a response from Leo, he stated there were "plastic caps and covers that should have made it salt compatible. Wrong. I was sold a non-salt compatible pool in the summer of 2013. The summer of 2016, it was noticed the pool was beginning to lose water a rapid rate and upon three different inspections it was determined the entire walls were rusted out and dangerous. It was beyond repair and needed to be torn down and replaced.
I attempted to submit more photos of the damage through private messenger and email and have no response other than being blocked and unfriended on social media.
Buyers beware. If you're in the market for a salt compatible pool DO NOT purchase from Leo Robles of East Line Pools!!
These issues will be reported to the BBB, along with photos and all conversations between Mr. Robles and me. I will also be making an attempt to recoup my losses from small claims court. Once again, if you’re in the market for an above ground salt water system, DO NOT PURCHASE FROM EAST LINE POOLS AND SPA.
 

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