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Leslie's Swimming Pool Supply

2549 Chino Hills Parkway # East
Chino Hills, CA
91709
Get Directions

(909) 597-1310
(800) 537-5437

lesliespool.com
 
Our specialties include equipment installation & repair , lowest prices and quality products. We can assist you with acid washers tile cleaning, acid washes tile cleaning, equipment installation & repair , equipment installation & repairs , equipment installation and repair , free in store labor & free water testing , free in-store labor, free in- store labor & free water testing , free water testing, quality products, lowest prices , quality products. lowest prices , service dispatch, service dispatch call, service dispatch call:, service dispatch: and supplies. We've been in business since 1963. Your satisfaction guaranteed. Open for business most stores open 7 days a week 12 months a year. order online or by phone 24/7..

Reviews

1 out of 5 stars
By New Pool Owner from Chino Hills, CA
Posted Jul 28, 2010
 

This is my first review, but after my last visit, I felt compelled to write about my experience with Leslie's Pool Supply in Chino Hills.

Being an owner of a new pool, I was excited to find a pool supply store (which happened to be a Leslie's) just 5 min. from my house. What I couldn't help notice was the lack of enthusiasm from the store employees. I mean I don't expect a welcoming committee when I walk through the door, but come on a simple hello, welcome to our store, or even just a smile would suffice. It's especially hard not to notice these things when you’re the only one in the store with 1 or 2 employees acting as if you don't exist.

Ok, so I'm not there to socialize I tell myself, so let's get to buying. During my last visit (armed with research and a better understanding of what to buy) I couldn't help notice how inflated their prices are compared to buying similar items off of Amazon.com including shipping (so look there first before you visit any pool supply shop and you'll know what I mean).

So, the last straw for me happened upon my last visit (visit number 5). Again, I was ignored until I spoke up, and in the middle of asking a question, the girl who was helping me turned around to help her coworker and another customer.....how rude. So, I put up with it some more, ask some additional questions and got the same treatment you would expect from the "Comic Book Guy" from the Simpsons. I was able to fend off the “up sell” on some chemicals I didn’t need, and an overly priced vacuum. That’s it, no more business from me, I’m done.

So, if this is how I'm getting treated as a paying customer, imagine the treatment if I needed to return something or had any sort of issue? Look elsewhere unless you enjoy poor customer service and inflated prices. I hope this helps, and by all means if you've had better luck than me, then it just must be something about me.
 

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