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F T Kelley & Sons

3501 Interstate Drive
Evansville, IN
47715
Get Directions

(812) 477-7665

ftkelleyandsons.com
 
Our preferred brands include anchor, e z clor, nordic and weatherking. Limited lifetime warranty. Our specialties include above ground pools, accessories, anchor, automatic pool covers, chemicals, closing, complete selection of shapes and sizes , concrete work, e-z clor, hot tub sales, in ground & above ground pools & spas , installation, maintenance services, opening, over 50 years experience, professional concrete work, professional installation, repair, repairs, service, spas, supplies, the tri state's nordic and weatherking. We can assist you with accessories, chemicals, custom options available, free estimates, hot tub & spa dealer, hot tub sales & service and limited lifetime warranty. We've been in business since 1956. F. t. kelley & sons, the tri-state's nordic.

Reviews

2 out of 5 stars
By David T from Newburgh, IN
Posted Jul 6, 2010
 

FT Kelley constructed my swimming pool last summer and I chose them mainly due to the wonderful reputation that they have had. My experience with them has been very disappointing. The main issue is that they only people that can make decisions refuse to have any contact with you the customer. All communications during construction as well as subsequent service must be relayed through a receptionist. Seldom if ever will you actually receive a return call for an issue. Calling repeatedly into the receptionist won't improve this. About the only feedback that you will receive is "I've let them know..." meaning one of the two brothers that run the business.

Should someone from FT Kelley actually visit it is unlikely that they will schedule the visit and if they do problably won't show up when they said they would. I currently have issues with my drainage and have had zero response from them in six weeks.

From what I can tell, the main reason that they have had such a great reputation is due to the efforts of the retired owner who dealt directly with customers making sure that everything was well communicated, followed up on, and taken care of. This element that made FT Kelley a company that people would recommend has been replaced by a human answering machine.

It is a shame that this company has lost what made them a highly rated business. I just can't recommend a company that doesn't want to talk to their customers and goes out of their way to avoid doing so.
 

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